Shipping & Returns
Once your order has been shipped, you will receive an email with your shipment’s tracking information, allowing you to keep tabs on the progress of your delivery.
Shipment Processing Time:
All orders are processed within 2-5 business days, unless otherwise noted.
All orders are shipped by Canada Post from our warehouse in British Columbia, Canada.
The estimated delivery time is 3 - 12 business days to US and Canada. (Delivery delays may occasionally occur due to Covid-19.)
Shipping & Handling Fee:
A flat rate Shipping and Handling fee ($15 CAD for Canada, $16 USD for US) will be charged at the time of checkout
Duties & Taxes for US customers:
Sales taxes (Federal, State, etc) will not be charged at the time of checkout.
Your order will be shipped DDU (Delivered Duty Unpaid). As such, your order may incur federal and state/provincial taxes, duties, and fees upon delivery. This charge is determined by your local customs authority and payment of these fees is obligatory if you wish to obtain your shipment. For further information, please consult your local customs office.
US Customs and Border Protection: https://www.cbp.gov/trade/basic-import-export/internet-purchases
The shipping address must be a physical address. We regret that we are unable to ship to P.O. Box addresses.